Betina's Resturant

Terms and Conditions

Upon signing our registration form, you agree that your access to and use of the Motel is subject to the full Terms & Conditions of the motel.

 

Cancellation Policy

Cancellations made up to 48 hours (2pm on day of arrival) will NOT incur a fee. Cancellations made within 48 hours of day of arrival check-in time – one night accommodation fee will be charged. ALL CANCELLATIONS will require that an email be sent to support the cancellation.

No shows and cancellations after check-in will be subject to a 100% cancellation fee (1 nights accommodation).

Credit card details and Photo ID is require upon check-in. A Pre-authorisation or bond is required.

 

Payment

Payment is accepted by Credit Card or cash. A valid Credit Card is provided for Pre-authorisation, payment can be by cash at time of check-in.

Cash bonds paid on check-in are refundable subject to a room inspection, less any charges on the morning of departure. Delays may occur.

We accept Visa and Mastercard. Diners and American Express cards attract a 3.5% surcharge.

 

Acceptable Guest Conduct

Parties are not allowed in the accommodation. You may be given immediate notice to leave without refund should there be any unsuitable or rowdy behavior causing disturbances to other guests. Police will be called. Noise must be kept to a minimum after 10pm.

 

Unaccompanied Minors

Unaccompanied minors must provide a responsibility waiver form, signed by a legal guardian.

 

Fire Regulations

Due to fire regulations, management must be aware of the number of guests in all rooms. NO CANDLES OR OPEN FLAMES PERMITTED. Should the fire alarm be activated, any cost incurred by Emergency Services (NSW Fire Services) attending, will be charged to the guest.

 

Smoking

Smoking is not permitted inside the rooms. Evidence of smoking will incur a $200.00 cleaning charge to your Credit Card or a deduction from your cash bond.

 

Fees Chargable to Guests Account Include, And Are Not Limited To :

  • Smoking in room – $200.00 cleaning fee applies
  • Lost or stolen keys – $100.00 fee – Attempts will be made to contact the guest who will be given the opportunity to return keys taken. Failure to do so will result in the fee being charges to Credit Card or Bond.
  • Room depredations – (Such as vomit, bodily waste) a $200.00 cleaning fee will be charged, plus any professional floor cleaning charges at cost, plus a daily room tariff to be the daily tariff that would be charged it the room was available to be let or any other rate that may be agreed to by management, in accordance with business demand on the day until the room has been returned to its saleable condition.
  • Cost of repair or replacement for general damage of theft of Motel property and any problem sufficient to result in a room being withdrawn from its availability to be let. In extreme cases, criminal charges will be pursued.
  • Cost of meals, drinks (Alcoholic and Non-Alcoholic), Snacks, Mini bar.

Check-In Instructions

Check in through our reception or you can use our 24-hour check-in kiosk. Check-in time is 2:00pm but we make every effort to accommodate early arrivals. Check-Out time is 10:00am. Request for a late check-out may be arranged depending on occupancy. If you require, we can store your belongings at reception on the day of departure.

 

Parking

FREE PARKING – on the night of your stay is provided. Car parking is directly in front of your room. Off-site parking is available for truck, buses and trailers. Please ensure all valuables are removed from vehicles and vehicles are locked when unattended. Management hold no responsibility for theft or damage to property.

 

Getting There

We are located at 271 Kaolin Street, just of Williams Street. Williams Street is the main road from Sydney to Adelaide. Turn right at the second round-about if coming from Adelaide. Turn Left at the third round-about if coming from Sydney.

 

About Us

The Hilltop Motel si a 29 (ground floor only) room motel in Broken Hill. We offer Foxtel and FREE Wi-Fi and our refreshing solar heated pool and BBQ area is perfect for a relaxing holiday oasis experience in the outback. We are located off the main road so our rooms are quiet and have all facilities necessary for a one-stop stay.

Our elegant Steak and Seafood restaurant is open Monday to Saturday from 6pm.